THE PROBLEM:
Behaviour and culture change rarely sticks.
Organisations invest millions in behaviour and culture change. They often create short-term excitement, but rarely long-term impact.
The unfortunate result for many? Senior leaders think this stuff is soft and fluffy. HR aren’t respected. Budgets and resource are cut.
But we refuse to believe it must be this way.
WHY CURRENT EFFORTS FAIL:
People who know better don't do better.
Traditional methods target people. They try to upskill and inspire them to change.
The assumption? If people know better, they’ll do better. But that’s not how human behaviour works.
Doing the right thing requires attention, willpower, and effort. They run out when people get busy, tired, and stressed. Then, things return to the way they were.
WHAT WE BELIEVE:
To last, we must minimise friction with change.
To make change stick, we can’t rely on people’s willpower or attention.
Instead of just trying to change people, we must change the conditions around them. We must minimise friction with the right behaviours so the change becomes almost effortless.
When this happens, change can last.
What we do:
We create the conditions for frictionless change.
We minimise friction by creating the conditions that make the right behaviours feel obvious, effortless, and rewarding.
We do this via our Frictionless Change methodology, built on diverse thinking from behavioural science, design thinking, and systems thinking.
WHY DO IT THIS WAY:
Longer lasting change for less time, money, and effort.
Create longer lasting change.
Create change that isn’t reliant on people’s limited pools of willpower, attention, and effort.
Reduce reliance on sceptics.
Require less buy-in from sceptics who want change, but won’t invest effort.
Save time and money.
Break free from the vicious cycle of investing more, but only creating short-term impact.
Build stronger credibility.
Show your key stakeholders a more sophisticated, effective way to do change.
“Click developed an impressive understanding of our firm, its people, and its unique context. The output has been a gamechanger. I look forward to continuing our relationship and highly recommend Click for their expertise, collaborative approach, and genuine commitment to excellence.”
Nicola Elakel
Head of Talent & Leadership Development, BDO
“We’ve really enjoyed working with Click. We got such great feedback from it, that we’ve been doing more work with them since. Massive shoutout and thanks to Click – we hope to continue working with you.”
Linann Shaw
People and Culture Executive, DrDoctor
“Loved working with Click – credible, trustworthy and delivered above and beyond on every promise. Click are incredibly passionate and knowledgeable about what they do and built a great partnership with us – I feel like they are now an extension of our team!”
Charlotte Richards
Development Lead, Primark
“You have done an amazing job building something for our unique world”
Head of Training
Charity
“It has been great working with the Click team. They work at pace and deliver to a very high standard. They bring great expertise and have really helped us to create something which works for a complex, global organisation.”
Adam Streeter
Head of Leadership and Culture, Primark
“This has been one of the best days I’ve spent in this business.”
Session participant
Global Retail Organisation
“I wish all consultants were like you!”
Session participant
Consultancy
“This is an astounding piece of work, I really am in awe!”
Head of Leadership and Talent
Large Defence Organisation
“Click developed an impressive understanding of our firm, its people, and its unique context. The output has been a gamechanger. I look forward to continuing our relationship and highly recommend Click for their expertise, collaborative approach, and genuine commitment to excellence.”
Nicola Elakel
Head of Talent & Leadership Development, BDO
“We’ve really enjoyed working with Click. We got such great feedback from it, that we’ve been doing more work with them since. Massive shoutout and thanks to Click – we hope to continue working with you.”
Linann Shaw
People and Culture Executive, DrDoctor
“Loved working with Click – credible, trustworthy and delivered above and beyond on every promise. Click are incredibly passionate and knowledgeable about what they do and built a great partnership with us – I feel like they are now an extension of our team!”
Charlotte Richards
Development Lead, Primark
“You have done an amazing job building something for our unique world”
Head of Training
Charity
“It has been great working with the Click team. They work at pace and deliver to a very high standard. They bring great expertise and have really helped us to create something which works for a complex, global organisation.”
Adam Streeter
Head of Leadership and Culture, Primark
“This has been one of the best days I’ve spent in this business.”
Session participant
Global Retail Organisation
“I wish all consultants were like you!”
Session participant
Consultancy
“This is an astounding piece of work, I really am in awe!”
Head of Leadership and Talent
Large Defence Organisation
“You have a fantastic way of making woolly stuff practical and useful”
Session participant
Consultancy
“FANTASTIC! And I really mean it… Practical, engaging, and truly thought-provoking.”
Serkan Deveci
HR leader, Google
“This has been the best development I’ve ever had.”
Manager
DrDoctor
“I really enjoyed it – so many really great takeaways! Loved the energy, physical movement, and interactivity.”
Session participant
Multiverse
“Click were a pleasure to work with! They were incredibly flexible, adapting to our needs at every step, and their creativity brought fresh ideas to the table. The process was smooth – I was impressed with their professionalism. I wouldn’t hesitate to work with them again. Highly recommend!”
Talent Specialist
Global Retail Organisation
“Click bring fresh ideas and thinking to everything we’ve worked with them on. We definitely wouldn’t be in the place we are now without Click! Nothing is ever too big of an ask, and everything is done to the best quality on time.”
Josie Knight
Culture Specialist, Primark
“We thoroughly enjoy working with Click. They dedicate time to understand our needs. They have a great style which has always received positive feedback from our teams. They can work within short timeframes and also provide great advice!”
Amy Dicastiglione-Gray
Head of People, Hollywood Bowl
“You have a fantastic way of making woolly stuff practical and useful”
Session participant
Consultancy
“FANTASTIC! And I really mean it… Practical, engaging, and truly thought-provoking.”
Serkan Deveci
HR leader, Google
“This has been the best development I’ve ever had.”
Manager
DrDoctor
“I really enjoyed it – so many really great takeaways! Loved the energy, physical movement, and interactivity.”
Session participant
Multiverse
“Click were a pleasure to work with! They were incredibly flexible, adapting to our needs at every step, and their creativity brought fresh ideas to the table. The process was smooth – I was impressed with their professionalism. I wouldn’t hesitate to work with them again. Highly recommend!”
Talent Specialist
Global Retail Organisation
“Click bring fresh ideas and thinking to everything we’ve worked with them on. We definitely wouldn’t be in the place we are now without Click! Nothing is ever too big of an ask, and everything is done to the best quality on time.”
Josie Knight
Culture Specialist, Primark
“We thoroughly enjoy working with Click. They dedicate time to understand our needs. They have a great style which has always received positive feedback from our teams. They can work within short timeframes and also provide great advice!”
Amy Dicastiglione-Gray
Head of People, Hollywood Bowl
Any questions?
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