What we deliver

Straightforward solutions for complex cultural challenges.

We deliver three types of solutions, either standalone or in our end-to-end Click Culture Change Methodology:

1. Codify. Build a shared vision of the culture you need and what’s expected.

2. Uncover. Understand your culture today, what shapes it, and its impact.

3. Shift. Change your culture to drive value for your people and business.

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Codify

Build a shared vision of the culture you need and what’s expected.

  • Challenges
  • Solutions

“Our culture doesn’t support our strategy.”

“Our people aren’t clear on what’s expected from them.”

“We are hiring, promoting or rewarding the wrong people.”

“Culture is seen as a “HR problem”.”

Culture Credo. We co-create the manifesto, values, behaviours or competencies that articulate the culture your business needs.

Culture Tracker. We create a process that allows you to track the gap between your desired and actual culture over time.

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Uncover

Understand your culture today, what shapes it, and its impact.

  • Challenges
  • Solutions

“We need to understand why attrition or disengagement rates are high.”

“There have been reports of unacceptable behaviour.”

“We don’t know where to prioritise our time, effort and HR budget.”

Culture Audit. We conduct a detailed exploration of your culture and share key recommendations to create your desired culture.

Culture Calculator. We forecast and measure the financial impact of investments in culture through tracking changes in metrics such as attrition and engagement.

Culture Listening. We co-create a listening strategy that allows you to identify real-time culture changes and action them accordingly.

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Shift

Change your culture to drive value for your people and business.

  • Challenges
  • Solutions

“We are losing people because of our culture.”

“We have a nice culture but it doesn’t produce results.”

“The quality of our leadership is inconsistent.”

“We have values on the website but they’re barely used.”

Culture Advisory. We provide our expertise and overarching frameworks to inform and guide ongoing culture efforts.

Culture Signals. We create bespoke communications, events, and experiences that send powerful signals about your culture.

Culture Systems. We help you to embed your desired behaviours in systems and processes (e.g., recruitment and performance management).

Culture Leaders. We support your leaders, managers and wider workforce to reinforce and role model your cultural expectations.

Testimonials

What people say

“It has been great working with the Click team on our new behaviour framework. They work at pace and deliver to a very high standard. They bring great expertise and have really helped us to create something which works for a complex, global organisation.”

Head of Leadership and Culture

Global Retail Organisation

“Loved working with Click – credible, trustworthy and delivered above and beyond on every promise. Click are incredibly passionate and knowledgeable about what they do and built a great partnership with us – I feel like they are now an extension of our team!”

Development Lead

Global Retail Organisation

“This has been one of the best days I’ve spent in this business.”

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